HED ~ what’s the Big Deal ?

Source: HED ~ what’s the Big Deal ?

Looks like HED is off my bikepacking list until they get themselves sorted (well their customer relations)

Shimano and Customer Service

After using my XTR spds for quite some time the spindle sheared and there was no way to repair it. 

But it was a known issue and Shimano through the distributor and the LBS have replaced it free of charge with a new set. Now that is how companies should operate – I always get XTR as they are normally low maintenance …… and now I am a lifelong buyer …..

Never buy online or at least not from Shiny Bikes

Shiny bikes – more like unshiny bikes.

Having a terrible experience with them. Order placed last week has been processed but no delivery, no one answering phone, no response to email, no customer service, no clue …..

Hard to believe in this day and age that a company can be so useless and still be trading. I wish I had read some reviews before making an order for some cinelli gear. Paid on paypal so now trying to cancel the order and open a dispute up to get my money back since they are not responding….. they will never see my wallet again.